Frequently Asked Questions

1jjo requires a valid government-issued identity document — most Pakistani players submit their CNIC (Computerised National Identity Card). You may also be asked to provide a recent utility bill or bank statement as proof of address. All documents must be clear, legible and unexpired. KYC is mandatory before your first withdrawal can be processed.

Yes. 1jjo is strictly an adults-only platform. The minimum age is 18 years, or the higher minimum required by the applicable operator licence jurisdiction. Age is verified during the KYC process. Any account found to belong to a minor will be closed immediately and any associated balance will be handled in line with our Terms and Conditions.

Your username is set at registration and cannot be changed afterwards. Your registered email address can be updated by contacting our support team via live chat. You will be required to verify your identity before any changes to account credentials are applied, to protect your account from unauthorised modifications.

On the login screen, click 'Forgot Password?' and enter the email address linked to your account. You will receive a password-reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact our 24/7 live chat support team for assistance.

1jjo accepts registrations from adult players across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, it is each player's sole responsibility to verify whether online gaming is permissible under the laws applicable in their specific location. 1jjo does not provide legal advice on this matter.

1jjo supports Pakistani Rupee (PKR) for deposits and withdrawals, making it straightforward for Pakistani players to manage their balance without worrying about currency conversion. Amounts are displayed in PKR throughout the cashier and transaction history sections of your account.

The 1jjo cashier lists a range of payment options familiar to Pakistani users. Common local payment references include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These are referenced as familiar local payment options only — their listing does not imply that any of these providers endorse or support gambling activity on this platform.

Minimum deposit amounts vary depending on the payment method selected. The cashier displays the applicable minimum for each method at the time of deposit. As a general guide, many options on the platform are accessible from PKR 500. Always check the cashier screen for the current minimum before initiating a transaction.

Withdrawal processing times depend on the payment method chosen and whether your KYC verification is complete. Once your account is fully verified, most withdrawal requests are reviewed within 24 hours. The time for funds to reach your account then depends on your chosen payment method — some options are faster than others. Unverified accounts cannot process withdrawals.

1jjo does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider or bank may apply their own transaction charges — for example, some mobile wallet providers apply small processing fees. Always check with your payment provider before initiating a transaction to avoid unexpected deductions.

The most common reasons for a delayed or declined withdrawal are an incomplete KYC verification, an outstanding bonus wagering requirement, a mismatch between your account name and the payment method name, or an internal security review. Contact our live chat support team for a specific update on the status of your withdrawal request.

1jjo offers a wide sports betting market covering cricket — including Pakistan national team matches, PSL T20 fixtures and ICC tournaments — as well as football, tennis, basketball, UFC and a range of other international sports. Pre-match and live in-play markets are available, with odds updated in real time throughout each event.

Yes. Live in-play betting is one of the most popular features on 1jjo, particularly during PSL T20 matches and ICC tournaments. You can place bets on outcomes such as next wicket, runs in the next over, method of dismissal and many other markets while the match is in progress. Odds move dynamically as the game develops.

The 1jjo casino includes a broad selection of slot games, video slots, live dealer tables (baccarat, roulette, blackjack and poker variants), crash games, instant-win titles and virtual table games. The live casino section streams real dealers from professional studios and is available around the clock for players across Pakistan.

The live casino streams real human dealers from dedicated studios via high-definition video. You join a table, place bets using on-screen controls and interact with the dealer and other players via a live chat window. Results are determined by real physical actions — cards dealt, a roulette wheel spun — rather than a random number generator.

Many slot and virtual table games on 1jjo offer a demo or free-play mode that allows you to experience the game mechanics without wagering real money. Live casino tables and sports betting markets require real-money stakes and do not have a free-play option. Look for the 'Demo' button on eligible game tiles in the lobby.

1jjo offers a welcome promotion to newly registered players who complete their first deposit. The specific terms — including the bonus amount, minimum qualifying deposit in PKR, eligible games and wagering requirements — are displayed on the promotions page at the time of registration. Bonus terms can change, so always read the current conditions before opting in.

A wagering requirement specifies how many times you must wager a bonus amount before any winnings derived from that bonus can be withdrawn as cash. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward the requirement.

Visit the Promotions section of your account after logging in. Each active offer displays its eligibility criteria, opt-in method and key terms. Some promotions are applied automatically on qualifying deposits; others require you to click an 'Opt In' button before making your deposit. You cannot retroactively claim a promotion if you did not opt in before the qualifying action.

1jjo operates a single-bonus policy — only one active bonus can be held in your account at a time. If you have an active bonus with an outstanding wagering requirement, you cannot claim a new one until the current bonus is either completed or forfeited. You can forfeit an active bonus from the bonus section of your account settings.

1jjo uses TLS encryption for all data transmitted between your device and our servers, and sensitive data is encrypted at rest. Access to personal and financial data is restricted to authorised personnel only. For full details on how we collect, store and use your data, please read our Privacy Policy at 1jjo.cam/privacy-policy.

1jjo provides a comprehensive suite of player-protection tools including deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods and self-exclusion. All tools are accessible from the Responsible Gambling section of your account settings or can be applied instantly by contacting our live chat support team.

To self-exclude, go to Account Settings, select Responsible Gambling and choose Self-Exclusion. Pick your preferred duration — from one month up to permanent closure — and confirm. Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. You can also request self-exclusion directly via our 24/7 live chat team in English or Urdu.

The fastest way to reach 1jjo support is via the live chat widget available on the platform 24 hours a day, 7 days a week. Support is provided in English and Urdu. You can also send an email to [email protected]. We aim to acknowledge all email queries within 24 hours and provide a full response within 48 hours.