Privacy Policy

This Privacy Policy ("Policy") is issued by 1jjo ("the Platform", "we", "us", "our") and applies to all personal data processed in connection with your use of the 1jjo website at https://1jjo.cam, any associated mobile applications and all related services (collectively, "the Services").

1jjo is an English-language online gaming information and entertainment platform serving adult players, including those based in Pakistan. We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles. This Policy explains the categories of data we collect, the purposes for which we use that data, the parties with whom we may share it and the rights you hold as a data subject.

By registering an account, making a deposit or otherwise using the Services, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Services immediately.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject"), including name, email address, device identifiers and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, the operator of the 1jjo platform.
• "Data Processor" means any third party that processes Personal Data on behalf of the Data Controller under a written agreement.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the processing of your Personal Data for a stated purpose.
• "Cookie" means a small text file placed on your device by a website to store information about your session, preferences or behaviour.
• "KYC" means Know Your Customer — the identity and age verification process required to comply with anti-money laundering and age-gating obligations.

We collect Personal Data across the following categories, depending on your level of engagement with the Services:

Personal Data is collected through the following channels:

Direct Interactions

You provide Personal Data directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team via live chat or email, or respond to a survey or promotion. All registration and KYC fields are labelled clearly in English.

Automated Technologies

When you access the Platform, our servers automatically record technical data including your IP address, browser type, referral URL and session timestamps. We also use cookies, pixel tags and similar tracking technologies to collect Usage Data and Cookie Data as described in the Cookies section of this Policy.

Third-Party Sources

We may receive supplemental data from third-party identity verification providers, fraud detection services and payment processors where necessary to complete KYC obligations or to verify the legitimacy of a transaction. Any third-party data source used by 1jjo is contractually bound to provide data lawfully and in compliance with applicable data protection standards.

1jjo processes your Personal Data for the following specific purposes:

• Account Registration & Management: Creating and maintaining your player account, verifying your identity and processing your login credentials.
• KYC & Age Verification: Confirming that you meet the minimum age requirement (18+ or the higher minimum required by the applicable licence jurisdiction) and verifying your identity in compliance with anti-money laundering obligations.
• Transaction Processing: Facilitating deposits and withdrawals via payment methods available in the cashier, including those referenced as familiar local options for Pakistani players (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah). References to these providers do not imply any affiliation or endorsement.
• Personalisation: Tailoring the gaming experience, promotional offers and platform interface to your demonstrated preferences and usage patterns.
• Fraud Prevention & Security: Detecting and investigating suspicious account activity, multiple-account violations and financial crimes.
• Responsible Gambling Monitoring: Identifying patterns that may indicate problem gambling behaviour and facilitating the activation of player-protection tools such as deposit limits, loss limits and self-exclusion.
• Customer Support: Responding to queries, complaints and escalations submitted via live chat or email in English or Urdu.
• Legal & Regulatory Compliance: Meeting obligations imposed by the operator's applicable gaming licence and anti-money laundering regulations.
• Marketing Communications: Sending promotional emails, SMS or in-platform notifications where you have given explicit consent and have not subsequently withdrawn it.
• Platform Analytics: Aggregated and anonymised analysis of gameplay and navigation patterns to improve the Platform's performance and user experience.

Where applicable data protection law requires a legal basis for processing, 1jjo relies on the following grounds:

• Contractual Necessity: Processing required to perform the contract with you — including account creation, transaction processing and KYC verification — is carried out on the basis that it is necessary for the performance of that contract.
• Legal Obligation: Processing required to comply with applicable anti-money laundering regulations, gaming licence conditions and other mandatory legal obligations.
• Legitimate Interests: Processing carried out for fraud prevention, platform security and aggregate analytics, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and non-essential cookies, where your explicit, freely given consent has been obtained and where you retain the right to withdraw that consent at any time.

1jjo does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We may share your Personal Data only in the following circumstances:

Service Providers

We engage trusted third-party service providers — including payment processors, identity verification agencies, cloud hosting providers, fraud detection services and customer support software vendors — who process your data strictly on our behalf and in accordance with our instructions. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than the provision of services to 1jjo.

Gaming Software Partners

The game studios and sportsbook data providers who supply content to the 1jjo platform may receive pseudonymised usage data (such as session tokens and bet identifiers) necessary for game round reconciliation and dispute resolution. They do not receive your name, contact details or financial account data.

Regulatory & Legal Authorities

We may disclose Personal Data to gaming regulators, financial intelligence units, law enforcement agencies or courts where we are legally required to do so or where disclosure is necessary to protect the rights, property or safety of 1jjo, its players or the public.

Business Transfers

In the event of a merger, acquisition or sale of all or part of the business assets of 1jjo's operating entity, Personal Data held by the Platform may be transferred to the acquiring entity, subject to equivalent data protection standards being maintained.

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including satisfaction of applicable legal, regulatory, accounting or reporting requirements. The principal retention periods applied by 1jjo are as follows:

• Account and Identity Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of each transaction to support regulatory audits and dispute resolution.
• KYC Documentation: Retained for the period required under the applicable gaming licence's AML framework, typically five (5) to seven (7) years.
• Support Communications: Retained for three (3) years from the date of the last correspondence to facilitate reference in the event of subsequent complaints.
• Marketing Preferences: Retained until you withdraw consent or close your account, after which opt-out records are maintained indefinitely to prevent future unsolicited contact.
• Anonymised Analytics Data: May be retained indefinitely as it cannot be used to identify any individual.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised using industry-standard data destruction procedures.

1jjo implements appropriate technical and organisational security measures designed to protect your Personal Data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive data fields including payment method references and identity documentation.
• Role-based access controls ensuring that Personal Data is accessible only to staff members who require it to perform their job functions.
• Regular security assessments, penetration testing and vulnerability scanning of Platform infrastructure.
• Staff training on data protection obligations and incident response procedures.
• Formal incident response and data breach notification procedures aligned with applicable regulatory requirements.

The 1jjo Platform uses cookies and similar tracking technologies (including pixel tags and local storage) to enhance functionality, maintain session security and gather analytics data. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the Platform to function. They enable core features such as user authentication, session management and security checks. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language setting, display options and game lobby layout to provide a more personalised experience.
• Analytics Cookies: Collect anonymised data about how players navigate the Platform — pages visited, games launched, session duration — to help us improve content and performance. Used with your consent.
• Marketing Cookies: Used, where consent has been obtained, to track engagement with promotional campaigns and to measure the effectiveness of our marketing activities. 1jjo does not use marketing cookies to serve third-party advertising on external websites.

You can manage your cookie preferences through the cookie consent banner displayed on your first visit to the Platform, or by adjusting settings in your browser. Please note that disabling certain cookies may impair Platform functionality.

Subject to applicable data protection law, you hold the following rights in respect of the Personal Data that 1jjo processes about you. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected].

• Right of Access: You have the right to request a copy of the Personal Data we hold about you, together with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your Personal Data. This right is subject to our legal obligation to retain data for regulatory and AML compliance periods.
• Right to Restrict Processing: You have the right to request that we limit how we use your Personal Data in specific circumstances, such as while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing that took place before withdrawal.

We will respond to all valid requests within thirty (30) calendar days. In complex cases we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.

The 1jjo platform operates on infrastructure that may involve the transfer and storage of Personal Data in countries outside your country of residence, including countries that may not maintain data protection standards equivalent to those in your jurisdiction. Where such transfers occur, 1jjo ensures that appropriate safeguards are in place to protect your Personal Data, including:

• Contractual clauses requiring third-party recipients to maintain data protection standards consistent with this Policy.
• Transfers only to service providers that have certified their compliance with applicable international data protection frameworks.
• Technical measures to minimise the Personal Data included in any cross-border transfer to only that which is strictly necessary for the service being provided.

By using the 1jjo Platform, you acknowledge and consent to the transfer of your Personal Data to servers and processors that may be located outside Pakistan, subject to the safeguards described above.

The 1jjo Platform is strictly for adults aged 18 or older, or the higher minimum age required by the applicable operator licence jurisdiction. We do not knowingly collect Personal Data from any person below the minimum age threshold. If we become aware that Personal Data has been provided by a minor, we will delete that data promptly and close the associated account.

Age verification is a mandatory step in our KYC process. We may suspend account access and withhold any associated balance pending successful age verification at any point during the account lifecycle. If you believe a minor has registered an account on our Platform, please notify us immediately at [email protected] so that we can take appropriate action.

1jjo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or the structure of our business. When we make material changes, we will update the "Last updated" date shown at the top of this page. Where changes are significant, we will provide notice via a platform-wide notification or by email to the address associated with your account.

Your continued use of the Platform after the revised Policy has been published constitutes your acceptance of those changes. We encourage you to review this page periodically to remain informed about how we protect your Personal Data.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 1jjo processes your Personal Data, please contact our Data Support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform — the fastest route for urgent account-related privacy queries.
• Email: [email protected] (plain text — not a clickable link; please copy and paste this address into your email client).
• Support Languages: English and Urdu.

We aim to acknowledge all written privacy requests within 24 hours and to provide a substantive response within 30 calendar days. Where a request relates to a data subject right, the timescales set out in the User Rights section of this Policy apply.